| Customer Information and Conditions of Sale. |
| Payment |
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• Full payment must be made for all goods before delivery or collection can be made.
• Items that are available to order must be paid in full by any of the methods highlighted on our website at the time of order; if payment is not made we will be forced to cancel your order
• You will be charged the correct price for buying goods and services from our website at the date you place your order. We do our best to ensure that prices are correctly shown but very occasionally an error may occur. If this should happen we will amend the price and ask you to confirm whether you still wish to purchase the goods at the correct price. |
| Order Acknowledgement |
| • Your order will be acknowledged via e-mail. Acceptance of the order by Dekko will take place by confirmation, following allocation of goods to your order. |
| Delivery |
• Responsibility for and ownership of the goods passes to you when we have delivered or you have collected the goods.
• You are responsible for ensuring that the dimensions of your goods/delivery destination are suitable to allow delivery. It is the customer’s responsibility to ensure that it is practical to complete a delivery. The cost of additional work, e.g. the removal of doors or windows to accommodate large furniture must be borne by you.
• Any delivery dates, or stock arrival dates, whether requested or quoted are only estimates. We will make every effort to deliver on those dates. We will make every effort to carry out our deliveries at the dates and times agreed. If for any reason, delivery is delayed, Dekko is not liable for any consequential loss. We will of course make every effort to keep you informed of any delays.
• Products may be despatched separately depending on the make up of the order and therefore may arrive separately.
• On receipt of delivered goods, you must ensure that the goods are in a satisfactory condition, and any dissatisfaction with the goods or delivery team must be reported immediately via phone or email as indicated below.
• Our Standard Delivery for Furniture and Bulky Goods offers a curb-side delivery service. Your goods will be delivered to your door and left packaged if you feel you may require further assistance with your product(s) please arrange for help or contact customer services on 02890508600 for information on availability and charges.
• Any deliveries that fail due to error on your part are refunded at dekko's discretion. Please ensure you have made all the necessary arrangements to accept delivery on the agreed date. |
| Use |
| • Goods purchased should be used as intended, and applying any instructions supplied. |
| Fabrics |
| • We will use all reasonable efforts to ensure colour match but this cannot be guaranteed when two, or more, items are ordered on separate occasions. |
| Wood |
| • Many of our wood products contain natural wood, in solid or veneered form. Some variation in colours is a feature of natural wood products and is to be expected.• Most woods, especially cherry, will darken over time. |
| Colours |
| • We have made every effort to display the colours of products as accurately as possible on our website. The actual colour that you see will depend upon on your monitor hence we cannot guarantee that the colour you see displayed will reflect the actual colour of the product. • On occasion a monochrome image is shown together with a colour sample to show the true colour of the product. |
| Damages |
| • In the event that goods received by you are either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods. We will either replace the goods, or repair them in your home, if acceptable to you and practical for us. You have the right, in the event of the goods being either faulty or damaged, to have the goods returned to us provided that you have notified us of the defect or damage within a reasonable period of time after delivery and provided that the damage or defect has not happened following the date of delivery to you. |
| Right of return |
• You have up until the end of seven working days after delivery to inform us if you wish to return your order. You will be required to keep the item(s) in a perfect condition with the original packaging intact. Once satisfactory delivery has been taken and the seven day approval period has expired, refunds and exchanges can only be given in accordance with your legal rights. Further restrictions apply to made-to-order, self-assembly and hygiene-sensitive goods, as detailed below.
• Made-to-order (MTO) items can only be returned if found to be faulty. Cancellation of such orders is however permitted with full refund within 48 hours of the order being placed; after expiry of that time any refund is at the company’s discretion.
• Self-assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty
• Unless faulty, hygiene-sensitive goods such as mattresses, duvets and pillows cannot be exchanged or returned if they have been opened and used. |
| Refunds/Returns |
• All authorised refunds will be paid within 14 days of receipt of the returned goods and by the method used to pay the goods.
• Returns can be made via the following methods:1. Postal Refunds for parcels (typically below 20kg)- You will need to fill in the returns form that was delivered with your order and place it inside the package, include your customer reference number, stock code, reason for return and whether you would wish to receive a refund or replacement, then download our online returns label at www.shopdekko.com/returns.pdf, fix to your securely packed parcel and take to your nearest post office. Goods remain your responsibility until received by Dekko. Dekko will receive the goods within 3-5 working days. We will then check the product and take necessary action. We will refund any delivery charges at the same time as refunding the value of relevant returned goods
2. Returns via your local Dekko store- Return the product* along with your customer invoice to the customer services department in your local Dekko store.
3. Courier Collection- Courier collection can be organised for bulky goods and self assembly furniture. Contact dekko on 02890508600 to arrange for the goods to be collected. You will be required to fill in the returns form that was delivered with your order, and include the form with the goods you are returning.A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
• Any deliveries that fail due to error on your part are refunded at dekko's discretion. Please ensure you have made all the necesary arrangements to accept delivery on the agreed date. |
| Accuracy of Content |
• Dekko have made every effort to prepare and check the content of this website to ensure all information is accurate, particularly with regards to prices quoted and product description. Orders will only be accepted if no material discrepancy exists in respect of details, prices and descriptions quoted. Our acceptance of your order will take place upon despatch of the products ordered.
• All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. |
| Jurisdiction and General Matters |
• All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to the Law of Northern Ireland and the courts of Northern Ireland shall have jurisdiction in all such matters.
• We continually update our online store. From time to time our retail stores may run special local promotions, which may not be available on our web site, or we may offer special discounts online that are not available in the retail shops.
• We reserve the right to withdraw any goods from the website at any time.
• Prices are subject to change without notice. Prices are inclusive of VAT.
• Password/Account security – You are responsible for the security of your password and account.
• Where your order includes the purchase of knives or bladed articles you confirm that you are over the age of 16. |
| Damage to your computer |
• Dekko make every effort to ensure this website is free from defects or viruses. However, we cannot guarantee that your use of this website will not cause damage to your computer. It is your responsibility to provide the necessary screening to protect your computer. Dekko will not be liable for any damage or loss as a result of using this website.
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| Promotional discounts and offers |
• Any offer available to new or existing registrants cannot be used in conjunction with any other discount. This includes products discounted during promotional periods or otherwise.
• Registrants 10%off will apply to the first full price products ordered if your first purchase contains only reduced price items the discount will be applied to you next order including full price items.
| House Beautiful Competition |
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• The competition is open to all UK residents aged 16 or over, other than employees of Dekko, its agencies or their families.
• Only 1 entry per e-mail address and all valid entrants must have registered with shopdekko.com.
• The closing date for entry is Friday 16th May and the winning entry will be drawn within 5 working days and the winner notified by email or telephone within 7 days of draw taking place.
• The winner may be required to participate in publicity events after the competition.
• The judges' decision is final and no correspondance will be entered into.
• No cash alternative will be offered for any prize.
• The prize is redeemable online only at shopdekko.com and is not available for in-store use.
• The prize cannot be used in conjunction with any other offer. So far as is permitted by law, the Promoter and its associated companies/agencies exclude liability for the acts or defaults by any other third party supplier.
• The Promoter reserves the right to amend, alter or withdraw the competition without prior notice if unforeseen circumstances make it unavoidable. The Promoter is Dekko.
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| If you have any queries with regard to these terms and conditions please e-mail us at info@shopdekko.com. These terms and conditions do not affect your statutory rights. Thank you for your custom. |
