Delivery Details

Small goods (products marked with a green van) are delivered by parcel force and typically arrive within 5 days of dispatch*. Dispatch of small goods takes place 3 times a week on a Monday, Wednesday and Friday morning.

Parcel Force do not schedule a delivery time. However, if you are not in at the time of delivery the courier will leave a card asking you to arrange re-delivery or collection.

Delivery of all in-stock furniture items (products not marked with a green van) normally takes place within 14 days of dispatch*. Dispatch of furniture items takes place once a week on a Thursday morning. Our delivery manager or third party courier will be in touch to arrange a suitable time for delivery.

For full details on dekko delivery procedures and charges click here.

* Delivery times quoted are for deliveries in the UK and Ireland only. For information on delivery times to areas outside the UK and Ireland please e-mail your enquiry to info@shopdekko.com

Returns

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. You have up until the end of seven working days after delivery to inform us if you wish to return your order.*

Returns are free and simple and can be made via the following methods:

1. Returns via Postage (Small Goods only).
2. Returns via Courier (Bulky Goods).
3. Returns via your local dekko store.

Free returns labels for small goods can be downloaded at www.shopdekko.com/returns.pdf

For full details on refunds and returns procedures please click here.

* We are unable to offer a refund or exchange on personalised or made-to measure/order goods unless they are faulty: for reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets and pillows.